"So... what do you do for a living?"
We get this question a lot, Paulo and I, especially at Postcrossing meetups. When we explain that we both run Postcrossing full-time, people often seem surprised to find out that the website doesn't work automatically by itself. :)
Of course, static pages can almost run on auto-pilot, but Postcrossing is not static and it is constantly growing. Every minute that goes by, the website is being used and changed simultaneously by thousands of you, with hundreds of new members joining every day! At this scale, even some of the simplest tasks can be greatly amplified. Take for example, answering emails, finding postcard IDs, validating all the addresses or moderating the forum - these are some tasks which gradually became time-consuming for our small team.
But there are other, less visible things that we do, that are no less important. For instance: servers are maintained to keep the website running snappy and safe, code is developed, updated or fixed and we regularly improve our address selection algorithm so everyone can have a better experience. On the less technical side of our days, we keep in touch with postal operators, answer media queries and create content for this blog, among other things. So, overall, there are many small (and some not so small) tasks that keep us busy running the site.
Since so many people are surprised when we mention our job descriptions, we thought it might be interesting to show you what it's like to run Postcrossing - and what it looks like "behind the scenes". The first post on the series will be about address validation, and it will be posted in a few days.
Meanwhile, we're collecting ideas for future posts, so this is your chance to chime in! Is there any part of what we do at Postcrossing that you'd like to know more about?