We can help! Postcrossing has a handy tool to find missing or incorrect Postcard IDs!
Many people don't seem to realize this, and instead post their requests for help on their profiles or Facebook/Twitter, in hopes of reaching the sender... but it's much quicker and efficient if you ask us! Vicki, our fantastic forum administrator, is an ace at tracking lost postcard IDs, and can usually fix you up in no time! :)
So, what do you need to do to get some help? Just fill up this handy form with as much information as you can and wait. That's it! The form is linked on the page where you go to register a postcard, on the right side column.
Before you do that though, please note the following:
- Make sure that the postcard is an official Postcrossing postcard and not a thank you postcard or a direct swap.
- You can try to enter the correct Postcard ID many times without consequence. So, why not try a different combination? For instance, sometimes 1's can look like 7's, 3's and 5's can look like 8's, etc. Don't worry, the Postcrossing system will not let you register a postcard that does not belong to you.
- Note that postcards with postcard IDs over one year old cannot be registered.
If that didn't fix the problem, then feel free to submit a Unknown ID request. You only need to do this once for each postcard. If you make a mistake, just delete the request on your Received postcards' page and enter a new one.
Additionally, if you find the Postcard ID and register the postcard before you receive a response, please delete the request. You can delete any request by clicking the delete button for the request on your received postcards list.
By following all the items above, most postcards with missing or unknown Postcard IDs can be registered. Oh, by the way, to reduce the chances that a postcard that you have sent has these problems, be sure to check out our recommendations on where to write the Postcard ID on postcards.
That's it! Have fun, and pass the word! :)