Contact and Support - Postcrossing

Feedback

For a quicker answer to the most frequently asked questions, you might want to take a look at our FAQ. Usually the fastest way to get an answer is to ask in the forum.
If you question is not covered (or you would like to suggest a feature or report a bug), please contact us using the form below.

Some of our most frequently asked questions:

My postcard should have already been received! What should I do?
What do I do if I receive a postcard without a Postcard ID or with the wrong Postcard ID?
I requested an address but it did not arrive on my inbox! Can you send me the address again? (or other email problems)
What is a Postcard ID and where can I get one?
My account was deleted, but I want to participate again, do I create a new account?
Why do I receive more postcards from a certain country?
The address given to me does not have a name on it! Will the postcard arrive to its destination?
I forgot to write the Postcard ID on the postcard I sent
A postcard image in someones wall is wrong. How can it be removed?

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