On last month’s poll results, Maria (aka Maria_Castro) from Portugal suggested we asked everyone’s opinion about the postal services in their country… admittedly a very subjective (and perhaps touchy) topic. Still, we thought it would be interesting to get a feeling of the national reputation of postal operators. Which ones stood out? And would their domestic image match the perception we have of them from abroad?
Overall, the results are pretty heartwarming! The vast majority of postcrossers think their post offices are doing a good job, with a fair amount going as far as saying they’re excellent.
But since the question was about each national post office, the important analysis comes on a country basis. So how do these results compare on a national level? To find out, we had a closer look at the results from countries with more than 50 votes (for more accurate results):
The results more or less reflect the general trend described above, with a few exceptions.
For instance, Italy pops out immediately as the country with the highest number of unhappy postcrossers (80% rate their postal service as poor or fair)… which I confess is a bit of a surprise. Is it the stamp prices? Or perhaps problems in the mail delivery? Maybe some local postcrossers can enlighten us in the comments! Other postal operators with mediocre results were Brazil, Hungary, Poland, Russia and Sweden (around 60% on the same metric).
On the happy side of the spectrum, Japan's Post has an extraordinary reputation: 74% of Japanese postcrossers think their post office is doing an excellent job and further 23% consider it good, with less than 3% in the remaining categories. Pretty impressive!
Other Asian countries follow closely behind, with South Korea, Hong Kong and Taiwan all having roughly 90% happy customers (rating either excellent or good). In Europe, Switzerland has the most content postcrossers, also with over 90% satisfaction, with Austria, Germany and Latvia trailing closely.
Please keep in mind that the answers to this kind of “perception survey” are always subjective… so remember to take the results with a grain of salt. That said, what influenced your vote? And if you were in charge of your country’s postal operator, what would you change?
PS – Any statisticians in the house? 😅 If you’d like give us a hand in future polls, let us know!