Do not panic!

If for some reason the email with an address did not arrive in your inbox, or you lose it, go to your Sent postcards and click the ID of that postcard. The address will be shown to you once again.

Some email servers wrongly consider Postcrossing to be a spammer and thus discard the emails. This is beyond our control but there are several things you can do to overcome this situation:

1. check your email account Junk/Spam folder
2. make sure your email account has enough free space
3. make sure that the domain @postcrossing.com is in your list of safe senders
4. change your email address in your profile to another account with a different provider (Gmail is known to work and accounts are free)
5. check your anti-spam filter -- if you are using an anti-spam filter that requires senders to manually confirm that they want to send you a message (for instance, by clicking a link), you might want to disable that for emails sent from the domain postcrossing.com.
6. in the unlikely event that all the above options fail, please contact the webmaster for help.