Postcrossing help

Why am I not receiving postcards?

Here are some common reasons that might explain why you're currently not receiving postcards:

  • You have already received as many or more postcards than you've sent.
  • Your account is set to inactive (which means, it's not being selected to receive postcards).
  • You lost a large amount of postcards at a given time in the past (eg, holidays, moving, mail delivery not working as expected).
  • Your address is incorrect or incomplete.

If you're a new member of Postcrossing and are expecting your first postcard, please know that Postcrossing is not a quick hobby. Postcards from large or faraway countries can take several weeks to reach your mailbox, and in the beginning this might cause some frustration. Just keep calm and keep an eye on your mailbox! They should be there soon.

If you're a more seasoned member of Postcrossing and none of the reasons above apply, please contact your building's manager, your neighbors and the local post office to try to find where the postcards might be. If you find that your address might not be reliable, consider using a different address or PO box for your Postcrossing activities.


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