Postcrossing uses cookies to help deliver its services. By using this website, you agree to its use of cookies. Learn more.

Postcrossing help

What if the postcards do not arrive or are not registered?

Luckily, this doesn't happen a lot! If a postcard you've sent is not registered after 60 days of being requested, it expires. Every time one of your postcards expires, you get back a free "slot", so that you can send a new postcard (*). Don't worry — the recipient can still register the postcard up to one year from the date it was sent.

We know 60 days sounds like a long time... but you need to be patient! Some countries have slower postal services and it can take anywhere from a few days to several weeks for your postcard to reach its destination. Usually, 60 days is enough time for your postcard to travel to almost everywhere in the world and be registered.

Also, keep in mind that mail is not 100% reliable. Sometimes, it does get lost, mis-delivered or even accidentally damaged or destroyed. If you send many postcards in Postcrossing, this is likely to happen to you as well at some point — this is part of the postal experience and, unfortunately, Postcrossing has no control over it.

(*) All postcards are logged by Postcrossing, including the ones that expire. This data helps detect misuses of the system. When the number of expired postcards for a particular account is unusually high, that account may receive penalties to prevent it from continuing to affect other accounts. If you always send your postcards and register what is sent to you though, you don't need to worry about any of that!


« Go back to Help