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Postcrossing help

My postcard should have already been received! What should I do?

Wait! :) There are several things that can make a postcard take a long time to be registered. Here are a few:

  • slow postal services
  • the recipient of your postcard is on holiday or temporarily away
  • the recipient does not have an internet connection at home
  • the recipient did not understand your handwriting and is trying to figure out the Postcard ID
  • the recipient is not able to check (or does not receive) their mail daily

Traveling time depends on the postal system of the respective countries so while some postcards may arrive after a few days, it is not uncommon that postcards take over a month to arrive. If 30 days have passed since the date in which you've mailed your card, we advise you to contact the recipient through private message and ask whether the postcard has arrived (the ID might be blurred, illegible, etc.). Please note that you cannot ask members to register your postcards before it arrives in their mailbox.

After 60 days, unregistered postcards will be set to expired status and you will be able to request another address.

Experienced postcrossers will quickly advise you to be patient — it works!


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